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Online Learning in Customer Service in Health & Social Care Settings - Level 2 TQUK

Available for applications

More information about this Course

Useful Information

Mode of Study: Online Learning
Level: 2
Duration: 12 weeks
Awarding/validation body:  NCFE

Please note, this course can only be funded for non- Greater London residents. Typically, learners who meet this criteria will have postcodes outside of this catchment area- gla_postcode_map_a3_map1.pdf (


If you are unsure if you are a non-GLA resident do not hesitate to contact the admissions department by calling 02087605934 or emailing

Course Overview

Course Overview
The best healthcare providers thrive by creating positive working relationships with patients, families and residents.

This course is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You'll also gain a better understanding of what makes effective teams work.

Course Highlights

Course Highlights:
This course is split into four manageable units:

Unit 1: Preparing to deliver customer service in health and social care settings
Unit 2: Effective communication for health and social care
Unit 3: Understand the specific needs of customers accessing health and social care services
Unit 4: Teamwork in health and social care settings

Career Opportunities & Further Study

Career Opportunities & Further Study

This course is ideal for learners who wish to develop an awareness of customer service in health and social care and understand how to communicate effectively. You’ll learn to understand the needs of customers who access health and social care services and understand teamwork required in health and social care settings.

You will be assessed throughout your study by a series of assessment questions which are built into the course. Your answers are automatically saved and are available for you to revise and edit at any point before submission. You submit your assessment answers to your Tutor for marking, who will give you feedback on each question.

Entry Requirements
Entry Requirements:
There are no specific entry requirements for this course; however, learners should have a minimum of level one in literacy or equivalent.

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