Useful Information
Mode of Study: Online Learning Level: 2 Duration: 12
weeks Awarding/validation body: NCFE
Please
note, unlike other Level 2 Distance Learning courses, this course can only be
funded for non- Greater London residents. Typically, learners who meet this
criteria will have postcodes outside of this catchment area-
gla_postcode_map_a3_map1.pdf
(london.gov.uk).
If you are unsure
if you are a non-GLA resident do not hesitate to contact the admissions
department by calling 02087605934 or emailing
admissions@croydon.ac.uk
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Course Overview
Course Overview The best healthcare providers thrive by
creating positive working relationships with patients, families and
residents.
This course is designed to help you develop these positive
working relationships. You will learn about customer expectations and how to
adapt environments and your communication styles for customers with specific
needs. You'll also gain a better understanding of what makes effective teams
work.
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Course Highlights
Course Highlights: This course is split into
four manageable units:
Unit 1: Preparing to deliver customer service in health and
social care settings Unit 2: Effective communication for health and social
care Unit 3: Understand the specific needs of customers accessing health and
social care services Unit 4: Teamwork in health and social care
settings
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Career Opportunities & Further Study
Career Opportunities & Further Study
This course is ideal for learners who wish to develop an
awareness of customer service in health and social care and understand how to
communicate effectively. You’ll learn to understand the needs of customers who
access health and social care services and understand teamwork required in
health and social care settings.
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Assessment
Assessment: You will be assessed throughout your study
by a series of assessment questions which are built into the course. Your
answers are automatically saved and are available for you to revise and edit at
any point before submission. You submit your assessment answers to your Tutor
for marking, who will give you feedback on each question.
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Entry Requirements
Entry Requirements: There are no specific entry
requirements for this course; however, learners should have a minimum of level
one in literacy or equivalent.
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Web Category
456852
652321
778899
445566
458521
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