Unit 1: Principles of team leading
In this unit learners will gain an understanding of
different leadership styles, team dynamics and techniques used to manage a
team’s workload. This unit also covers the impact of change management and how a
motivated team impacts an organisation.
Unit 2: Understand business
This unit provides learners with an improved understanding
of organisational structures and the business environment. You will develop
their knowledge of the principles of business planning and finance within an
organisation as well as business reporting, management responsibilities and
accountabilities within an organisation.
Unit 3: Understand how to communicate work-related
information
In this unit learners will learn more about the principles
and techniques of verbal and written work-related communication. You will
develop their knowledge of a range of documents required for different types of
meetings in a business environment.
Unit 4: Understand how to manage performance and conflict in
the workplace
This unit will develop learners’ understanding of team
performance management through bench marking and how to manage underperformance
within a team and conflict in the workplace.
Unit 5: Principles of equality and diversity in the
workplace
In this unit learners will learn about the standards
of equality and diversity in the workplace, including the potential consequences
for failing to comply with legislation.
Unit 6: Understand how to develop working relationships with
colleagues
In this unit learners will look at the principles of
effective team work and the ‘buddy’ system for colleagues. You will also learn
about the benefits of effective team working, how to give feedback
constructively and techniques for resolving team conflicts.
Unit 7: Understand health and safety procedures in the
workplace
This unit will provide learners with information about the
main health and safety responsibilities and laws affecting the workplace,
including employer and employee responsibilities in relation to health and
safety.
Unit 8: Understand how to develop and deliver a
presentation
This unit will develop learners’ knowledge of the principles
underpinning the development and delivery of presentations, including the
advantages and limitations of various forms of media, the factors affecting
contingency plans and different ways to evaluate presentations.
