Unit 1: Information, advice or guidance in
practice
This unit provides learners with an understanding of the
differences between information, advice and guidance and how to meet the various
requirements of different clients. Learners will also gain knowledge of their
boundaries and responsibilities in offering information, advice and guidance,
including signposting, referrals and record keeping.
Unit 2: Developing interaction skills for information,
advice or guidance
Within this unit, learners will discover how to interact
with clients, including appropriate and effective question styles, listening
skills and non-verbal communication skills. You will develop an
understanding of the impact of values, beliefs and attitudes on interactions and
the importance of confidentiality and impartiality. This unit will also help
learners to identify personal strengths and development needs.
Unit 3: Signposting and referral in information, advice or
guidance
Learners will develop an understanding of the difference
between signposting and referrals, when it is appropriate to refer or signpost
an individual and organisational procedures surrounding this. You will also gain
knowledge of good practice when signposting and referring, including recording,
monitoring and evaluating signposting and referrals.
Unit 4: Information, advice or guidance in
context
This unit provides learners with an understanding of
information, advice or guidance in the context of their own practice and a
specific group of clients; exploring different ways of assisting clients to
explore and make choices. Learners will also develop their understanding of
discriminatory practices and behaviours affecting specific client groups,
barriers and how to overcome them.
Unit 5: Skills for advice providers
This unit provides learners with an understanding of the
purpose and process of an advice interview, including the relationship between
client and advisor, the advisor’s role, stages of the advice interview and
client confidentiality. You will strengthen their knowledge of social policy in
advice work and sources of information, negotiating effectively on a client’s
behalf and support and action planning.