Unit 1: Principles of providing administrative services
In this unit learners will develop their knowledge of
different administrative tasks, meeting types, mail services and organising
travel and accommodation. You will also learn about the impact of delivering
poor customer service.
Unit 2: Principles of business document production and
information management
In this unit learners will learn how to prepare and
distribute business documents and identify how information is managed in
business organisations. This includes the importance of house style and document
version control, how security, data protection, copyright and intellectual
property legislation may affect distribution and storage of business documents
and integrating images into documents.
Unit 3: Understand communication in a business
environment
This unit will provide learners with an understanding of
written and verbal business communication, including how to identify appropriate
body language and tone of voice for verbal communication.
Unit 4: Understand employer organisations
This unit will provide learners with an understanding of the
differences between private, public and voluntary sectors. Learners will be able
to describe the internal and external influences on organisations and why change
in the business environment is important.
Unit 5: Understand how to develop working relationships with
colleagues
In this unit learners will develop their understanding of
effective team working, including what is expected of a buddy and techniques for
providing feedback. You will also learn about conflict management
techniques that may be used to manage conflicts.
Unit 6: Understand how to carry out business administration
tasks
This unit will provide learners with an understanding of how
to carry out different business administration tasks, including how to deal with
incoming and outgoing mail, managing diary systems and event organisation and
finance for administrators.
Unit 7: Understand how to prepare text
This unit will provide learners with an understanding of how
to create text from recorded notes and different organisational procedures for
storing information in a secure and confidential
manner.
