Useful Information
Mode of study: 4 days working, 1 day of study
Level:2
Duration:15 months
|
Course Overview
This occupation is about being a specialist in handling more complex customer requests, complaints and queries. You will resolve ongoing customer problems, aiming to achieve customer satisfaction. You are expected to be knowledgeable in your organisation's products and services, using different IT systems to carry out your role. Topics covered in the course include business knowledge and understanding, customer journey knowledge, customer service culture and environment awareness.
|
Course Highlights
Croydon College is a leading provider of apprenticeships in London and the South East, offering high-quality training and career opportunities across a wide range of sectors. We offer apprenticeships from level 2-5 to around 300 apprentices. With our apprenticeship programs, you will be paid for both your work and your training. This allows you to build practical skills and get a qualification, making you a desirable candidate to potential employers.
|
Career Opportunities & Further Study
Successful completion of this course can lead to progression to university, employment or further training. You may choose to advance to a related level 4 apprenticeship or a specialised course. Employment opportunities can include office manager, complaints manager, guest manager, HR specialist or receptionist.
|
Assessment
You will be assessed on your practical skills in the workplace, ensuring they meet industry standards for performance, as well as your understanding of key workplace competencies and knowledge.You will be assessed on your theoretical skills through an End Point Assessment, which includes a knowledge test and presentation.
|
Entry Requirements
Candidates are required to have level 2 English and maths.
|
Web Category
852654
632587
997788
778899
458547
|
