Useful Information
Mode of Study:
Distance Learning
Level:
2
Duration:
12 weeks
Awarding/Validation Body:
TQUK
Funding Information:
Please note that this course is only available for funding to individuals residing outside the Greater London area. Typically, eligible learners will have postcodes that fall outside this catchment area. For more information, please refer to the GLA postcode map.
https://www.london.gov.uk/sites/default/files/gla_postcode_map_a3_map1.pdf.
If you are uncertain about your residency status, please contact our Admissions Department at 020 8760 5934 or via email at admissions@croydon.ac.uk.
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Course Overview
This qualification allows you to gain a thorough understanding of retail operations, which will enable you to progress within or pursue a career in the retail sector. You will gain an understanding of effective customer service, teamwork and what to expect when working in the retail sector.
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Course Highlights
This Course Includes the Following Units:
Unit 1: Understanding Customer Service in the Retail Sector
In this unit, learners will explore the critical role that effective customer service plays in retail businesses. Key topics will include understanding customer needs, implementing customer service procedures, and effectively addressing customer complaints.
Unit 2: Understanding the Retail Selling Process
This unit focuses on the significance of product knowledge and the use of questions to identify customer needs. Learners will also gain insights into various selling models and strategies for successfully closing sales.
Unit 3: Understanding Individual and Team Contributions to Retail Effectiveness
In this unit, learners will examine the factors that contribute to the overall effectiveness of a retail business. Topics will include employment rights and responsibilities, the importance of teamwork, and the development of effective communication skills.
Unit 4: Maintaining Health and Safety in a Retail Environment
This unit will cover health and safety practices specific to retail settings. Learners will learn about emergency procedures and general safe working practices to ensure a secure environment for both employees and customers.
Unit 5: Understanding Retail Consumer Law
In this unit, learners will delve into consumer legislation, focusing on protections against unfair trading practices. The unit will also address the implications for businesses and employees who violate retail laws.
Unit 6: Managing Customer Queries and Complaints in Retail
This unit equips learners with the skills needed to effectively resolve customer queries and complaints in a retail setting. Emphasis will be placed on how effective handling of these issues can enhance customer confidence and satisfaction.
Unit 7: Handling Customer Payments in a Retail Business
Learners will gain a comprehensive understanding of various payment methods accepted in retail transactions. This unit will also address the key responsibilities of retail cashiers and the associated risks of handling payments.
Unit 8: Control, Receipt, and Storage of Stock in Retail
In this unit, learners will understand the importance of maintaining optimal stock levels. Topics will include the procedures for receiving goods and best practices for storing stock to prevent damage or loss.
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Career Opportunities & Further Study
Opportunity to enroll in a higher-level distance learning course in a related field.
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Assessment
- Printed learning materials with online assessments.
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Printed learning materials with paper-based assessments.
These revisions enhance clarity and readability while maintaining the original meaning.
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Entry Requirements
There are no specific entry requirements for this course; however, learners should possess at least a Level 1 qualification in literacy or an equivalent credential. Our Level 1 and 2 distance learning courses are available free of charge for those eligible for government funding, provided you meet the following criteria:
- Age Requirement: Must be 19 years or older.
- Age 19-23: You must hold a full Level 2 qualification or higher, such as five GCSEs or O Levels at grades A-C (or 9-4), two or three AS Levels, one A Level, NVQ Level 2, First Certificate, or Principles of Learning Level 2.
- Age 24 and Over: No qualifications are required. - Enrolment Status: You must not be enrolled in any other distance learning course with us.
- Residency Requirement: You must have been living in the UK for the last three years.
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Web Category
456852
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778899
445566
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