Useful Information
Mode of Study: Online Learning
Level: 2
Duration: 12 weeks
Awarding/validation body: NCFE
Funding Information:
Please note that this course is only available for funding to individuals residing outside the Greater London area. Typically, eligible learners will have postcodes that fall outside this catchment area. For more information, please refer to the GLA postcode map. https://www.london.gov.uk/sites/default/files/gla_postcode_map_a3_map1.pdf. If you are uncertain about your residency status, please contact our Admissions Department at 020 8760 5934 or via email at admissions@croydon.ac.uk.
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Course Overview
The best healthcare providers thrive by creating positive working relationships with patients, families, and residents. This course is designed to equip you with the skills necessary to develop and nurture these essential connections.
Key Learning Outcomes
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Understanding Customer Expectations: Learn about the expectations of patients and their families, and how to meet these needs effectively in various healthcare settings.
- Adapting Communication Styles: Discover how to tailor your communication methods to suit customers with specific needs, ensuring clarity and empathy in every interaction.
- Creating Supportive Environments: Gain insights into how to adapt physical and emotional environments to foster positive experiences for patients, families, and staff.
- Effective Teamwork: Explore the dynamics of successful teams within healthcare, understanding the roles and responsibilities that contribute to a cohesive and effective work environment.
By the end of this course, you will be well-prepared to enhance your communication skills and contribute to a more supportive, patient-centered care environment, ultimately improving the quality of care provided.
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Course Highlights
This course is divided into four manageable units, each designed to enhance your understanding and skills in delivering exceptional customer service in health and social care settings:
- Unit 1: Preparing to Deliver Customer Service in Health and Social Care Settings
Focus: Learn the foundational principles of customer service within health and social care. This unit covers the importance of a customer-centric approach and how to prepare yourself and your environment to meet the needs of patients and their families effectively.
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Unit 2: Effective Communication for Health and Social Care
Focus: Develop essential communication skills tailored for the health and social care sector. Explore various communication methods, including verbal and non-verbal techniques, and understand how to engage effectively with diverse individuals.
- Unit 3: Understanding the Specific Needs of Customers Accessing Health and Social Care Services
Focus: Gain insights into the unique requirements of different customer groups, including those with specific health conditions, disabilities, or cultural backgrounds. This unit emphasizes the importance of empathy and personalized care in addressing these needs.
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Unit 4: Teamwork in Health and Social Care Settings
Focus: Explore the dynamics of teamwork in health and social care environments. Understand the roles and responsibilities of team members and learn strategies for effective collaboration, which is crucial for providing high-quality care.
By completing these four units, you will develop a comprehensive understanding of customer service in health and social care settings, enhancing your ability to build positive relationships with patients, families, and colleagues.
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Career Opportunities & Further Study
This course is ideal for learners who wish to develop a comprehensive awareness of customer service in health and social care. It focuses on effective communication strategies and understanding the diverse needs of customers accessing these vital services.
Key Learning Outcomes
- Develop Awareness of Customer Service: Gain insights into the principles of customer service specific to health and social care settings, enhancing your ability to meet patient and family expectations.
- Effective Communication Skills: Learn how to communicate clearly and compassionately with individuals from diverse backgrounds, ensuring that all interactions are respectful and supportive.
- Understanding Customer Needs:
Explore the specific needs of customers who access health and social care services, allowing you to provide personalized and empathetic care.
- Teamwork in Health and Social Care Settings:
Understand the importance of teamwork and collaboration within health and social care environments, equipping you with the skills to work effectively as part of a team.
- By the end of this course, you will be well-prepared to contribute positively to customer service in health and social care, fostering strong relationships with patients, families, and colleagues.
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Assessment
Throughout the course, learners will be assessed by answering a series of questions. These assessments will be submitted through the online learning platform, EQUAL, and evaluated by the tutor. Learners will receive feedback for each completed assessment, ensuring they can track their progress and improve their understanding.
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Entry Requirements
There are no specific entry requirements for this course; however, learners should have at least a Level 1 qualification in literacy or an equivalent credential. Our Level 1 and 2 distance learning courses are available free of charge for those eligible for government funding, provided you meet the following criteria:
- Age Requirement: Must be 19 years or older.
- Ages 19-23: You must hold a full Level 2 qualification or higher, such as five GCSEs or O Levels at grades A-C (or 9-4), two or three AS Levels, one A Level, NVQ Level 2, First Certificate, or Principles of Learning Level 2.
- Ages 24 and Over: No qualifications are required.
- Enrolment Status: You must not be enrolled in any other distance learning course with us.
- Residency Requirement: You must have been living in the UK for the last three years.
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Web Category
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