Useful Information
Mode of Study: Distance Learning
Level: 2
Duration: 12 weeks
Awarding/Validation Body: TQUK
Funding Information:
Please note that this course is only available for funding to individuals residing outside the Greater London area. Typically, eligible learners will have postcodes that fall outside this catchment area. For more information, please refer to the GLA postcode map. https://www.london.gov.uk/sites/default/files/gla_postcode_map_a3_map1.pdf. If you are uncertain about your residency status, please contact our Admissions Department at 020 8760 5934 or via email at admissions@croydon.ac.uk.
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Course Overview
UK employers increasingly seek candidates who can effectively interact with customers, clients, and colleagues. By enrolling in our Level 2 Information, Advice, or Guidance (IAG) course, learners will develop a thorough understanding of the essential components of providing effective IAG.
This course covers key areas such as:
- Signposting: Understanding how to direct individuals to appropriate services or resources.
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Referrals: Learning how to refer clients to other professionals or services when necessary.
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Record Keeping: Gaining skills in maintaining accurate and confidential records of client interactions.
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Confidentiality: Understanding the importance of confidentiality in IAG and how to protect sensitive information.
- Communication and Listening Techniques: Enhancing skills in effective communication and active listening to better support clients and colleagues.
This qualification equips learners with the necessary skills and knowledge to excel in roles that require effective IAG, improving their employability in the competitive job market.
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Course Highlights
This Course Includes the Following Units:
- Unit 1: Information, Advice or Guidance in Practice
In this unit, learners will explore the distinctions between information, advice, and guidance, equipping them to meet the diverse needs of clients. They will gain insights into their responsibilities and boundaries when providing these services, including essential practices such as signposting, making referrals, and maintaining accurate records.
- Unit 2: Developing Interaction Skills for Information, Advice or Guidance
Learners will develop critical interaction skills necessary for effective client engagement. This unit covers various questioning techniques, active listening, and non-verbal communication skills. Additionally, students will examine how personal values, beliefs, and attitudes impact interactions, emphasizing the importance of confidentiality and impartiality. This unit also assists learners in identifying their strengths and areas for development.
- Unit 3: Signposting and Referral in Information, Advice or Guidance
This unit focuses on the differences between signposting and referrals, providing learners with a framework for determining when to utilize each approach. They will learn about organizational procedures related to signposting and referrals, as well as best practices for recording, monitoring, and evaluating these actions.
- Unit 4: Information, Advice or Guidance in Context
In this unit, learners will apply their understanding of information, advice, or guidance within the context of their own practice and specific client groups. They will explore various strategies for assisting clients in making informed choices while gaining awareness of discriminatory practices and barriers that may affect certain client populations, along with methods to overcome these obstacles.
- Unit 5: Skills for Advice Providers
Learners will gain an in-depth understanding of the purpose and process of an advice interview, including the dynamics of the client-advisor relationship. This unit covers the advisor’s role, the stages of the advice interview, and the importance of client confidentiality. Additionally, learners will enhance their knowledge of social policy relevant to advice work and learn effective negotiation techniques to advocate for clients, including support and action planning strategies.
This comprehensive course equips learners with the necessary skills and knowledge to provide effective information, advice, or guidance in various settings, thereby enhancing their employability and professional development in the field.
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Career Opportunities & Further Study
Upon completion of this course, learners may have the opportunity to advance to higher-level distance learning courses in related fields. This progression allows individuals to deepen their knowledge and expertise, further enhancing their professional qualifications and career prospects.
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Assessment
Throughout the course, learners will be assessed by answering a series of questions. These assessments will be submitted through the online learning platform, EQUAL, and evaluated by the tutor. Learners will receive feedback for each completed assessment, ensuring they can track their progress and improve their understanding.
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Entry Requirements
There are no specific entry requirements for this course; however, learners should have at least a Level 1 qualification in literacy or an equivalent credential. Our Level 1 and 2 distance learning courses are available free of charge for those eligible for government funding, provided you meet the following criteria:
- Age Requirement: Must be 19 years or older.
- Ages 19-23: You must hold a full Level 2 qualification or higher, such as five GCSEs or O Levels at grades A-C (or 9-4), two or three AS Levels, one A Level, NVQ Level 2, First Certificate, or Principles of Learning Level 2.
- Ages 24 and Over: No qualifications are required.
- Enrolment Status: You must not be enrolled in any other distance learning course with us.
- Residency Requirement: You must have been living in the UK for the last three years.
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Web Category
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