Useful Information
Mode of study: Distance Learning
Level:2
Duration: 12 weeks
Awarding/validation body: TQUK
Funding Information:
Please note that this course is only available for funding to individuals residing outside the Greater London area. Typically, eligible learners will have postcodes that fall outside this catchment area. For more information, please refer to the GLA postcode map. https://www.london.gov.uk/sites/default/files/gla_postcode_map_a3_map1.pdf. If you are uncertain about your residency status, please contact our Admissions Department at 020 8760 5934 or via email at admissions@croydon.ac.uk.
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Course Overview
This qualification is designed to enhance your understanding of various key aspects of business administration, equipping you with essential skills for a successful career in this field. The course covers the following topics:
- Principles of Providing Administrative Services: Learn the foundational concepts and best practices for delivering effective administrative support within an organization.
- Business Documentation Production: Gain skills in creating and managing various business documents, ensuring professionalism and accuracy in all written communications.
- Information Management: Understand how to effectively manage information and data within a business setting, including storage, retrieval, and confidentiality.
- Understanding Communication in a Business Environment: Explore the dynamics of communication in the workplace, including formal and informal communication channels, and their impact on organizational effectiveness.
- Developing Working Relationships with Colleagues: Learn techniques for building positive working relationships, fostering collaboration, and enhancing team dynamics.
- Preparing Text from Recorded Notes: Acquire skills in transcription and formatting, enabling you to create accurate written records from audio notes or dictation.
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Course Highlights
This course comprises seven comprehensive units, each designed to build essential skills in business administration. Here’s a breakdown of what learners can expect from each unit:
Unit 1: Principles of Providing Administrative Services
- Develop knowledge of various administrative tasks, including organizing different types of meetings, handling mail services, and coordinating travel and accommodation.
- Learn about the consequences of delivering poor customer service and its impact on business operations.
Unit 2: Principles of Business Document Production and Information Management
- Understand how to prepare and distribute business documents effectively.
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Explore the importance of house style, document version control, and legal considerations such as data protection, copyright, and intellectual property in the context of document management.
- Learn techniques for integrating images into business documents.
Unit 3: Understand Communication in a Business Environment
- Gain insights into written and verbal communication within a business context.
- Identify appropriate body language and tone of voice to enhance verbal communication effectiveness.
Unit 4: Understand Employer Organisations
- Explore the distinctions between private, public, and voluntary sectors.
- Learn about internal and external influences on organizations and the significance of adapting to changes in the business environment.
Unit 5: Understand How to Develop Working Relationships with Colleagues
- Understand the principles of effective teamwork and the expectations of a buddy system.
- Learn techniques for providing constructive feedback and managing conflicts within teams.
Unit 6: Understand How to Carry Out Business Administration Tasks
- Gain practical knowledge on handling various business administration tasks, including managing incoming and outgoing mail, organizing diaries, and planning events.
- Understand basic financial management skills necessary for administrators.
Unit 7: Understand How to Prepare Text
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Learn how to accurately create text from recorded notes.
- Familiarize yourself with organizational procedures for securely and confidentially storing information.
These units provide a well-rounded education in business administration, preparing learners for a variety of roles within the field.
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Career Opportunities & Further Study
This course opens up various career opportunities in the field of business administration, providing learners with the skills and knowledge needed to excel in diverse roles. Possible career paths include:
- Administrative Assistant: Supporting daily operations in offices by managing schedules, handling communications, and performing various clerical tasks.
- Office Manager: Overseeing administrative functions, managing staff, and ensuring efficient office operations.
- Executive Assistant: Providing high-level administrative support to executives, including scheduling meetings, managing correspondence, and coordinating travel arrangements.
- Data Entry Clerk: Entering and managing data for organizations, ensuring accuracy and confidentiality.
- Customer Service Representative: Handling customer inquiries and providing support to enhance customer satisfaction and retention.
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Assessment
Throughout the course, learners will be assessed by answering a series of questions. These assessments will be submitted through the online learning platform, EQUAL, and evaluated by the tutor. Learners will receive feedback for each completed assessment, ensuring they can track their progress and improve their understanding.
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Entry Requirements
There are no specific entry requirements for this course; however, learners should have at least a Level 1 qualification in literacy or an equivalent credential. Our Level 1 and 2 distance learning courses are available free of charge for those eligible for government funding, provided you meet the following criteria:
- Age Requirement: Must be 19 years or older.
- Ages 19-23: You must hold a full Level 2 qualification or higher, such as five GCSEs or O Levels at grades A-C (or 9-4), two or three AS Levels, one A Level, NVQ Level 2, First Certificate, or Principles of Learning Level 2.
- Ages 24 and Over: No qualifications are required.
- Enrolment Status: You must not be enrolled in any other distance learning course with us.
- Residency Requirement: You must have been living in the UK for the last three years.
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Web Category
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